Refund Policy

1. Our Commitment to You

At Anuragology, we stand behind the quality of our courses and services. We want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for refunds across our different services and products.

2. Course Refund Policy

30-Day Money-Back Guarantee

All paid courses come with a 30-day money-back guarantee. You can request a full refund within 30 days of purchase if:

• You have completed less than 30% of the course content
• You are not satisfied with the course quality or content
• The course does not meet your expectations as described
• You experience technical issues that prevent course access

Free Courses

Free courses do not qualify for refunds as no payment was made. However, we welcome feedback to improve our free content offerings.

Course Bundles and Packages

Course bundles and packages are eligible for refunds under the same 30-day policy, provided that individual courses within the bundle meet the completion criteria mentioned above.

3. Consulting Services Refund Policy

One-Time Consultations

For one-time consulting sessions, refunds are available if:

• The session is cancelled at least 24 hours before the scheduled time
• Technical issues prevent the session from taking place
• The consultant fails to show up for the scheduled session

Ongoing Consulting Contracts

For ongoing consulting engagements:

• Refunds are prorated based on services not yet delivered
• 30-day notice is required for contract termination
• Work completed up to the termination date is non-refundable
• Custom project deliverables may have different refund terms as outlined in the specific agreement

4. Refund Process and Timeline

How to Request a Refund

To request a refund, please contact us with the following information:

• Your name and email address used for the purchase
• Order number or transaction ID
• Reason for the refund request
• Any relevant feedback about your experience

Processing Time

Approved refunds will be processed within 5-7 business days. The refund will be credited to your original payment method. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

5. Non-Refundable Items

The following items are generally non-refundable:

• Courses where more than 30% of content has been accessed
• Digital downloads after they have been accessed
• Custom consulting work that has been completed
• Certification fees (separate from course fees)
• Third-party software or tool subscriptions included with courses
• Group coaching sessions that have already occurred

6. Special Circumstances

Technical Issues

If you experience technical issues that prevent you from accessing your course or service, we will first attempt to resolve the issue. If the problem cannot be resolved within a reasonable time frame, a full refund will be provided regardless of the standard refund period.

Course Cancellation by Anuragology

If we cancel a course or service for any reason, all enrolled students will receive a full refund or the option to transfer to a similar course of equal value.

Extraordinary Circumstances

In cases of extraordinary circumstances (such as medical emergencies, natural disasters, or other significant life events), we may consider refund requests outside of our standard policy on a case-by-case basis.

7. Subscription Services

For any subscription-based services:

• You can cancel your subscription at any time
• Cancellations take effect at the end of the current billing period
• No refunds are provided for partial billing periods
• You retain access to services until the end of the paid period

8. Dispute Resolution

If you disagree with a refund decision, you may:

• Request a review of the decision within 30 days
• Provide additional information or documentation
• Speak with a senior team member for further consideration

We are committed to fair and reasonable resolutions for all refund requests.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes acceptance of the new policy. Purchases made before policy changes will be governed by the policy in effect at the time of purchase.

10. Contact Information

For refund requests or questions about this policy, please contact us: